CAILORA Customer Journey - Mobile
Send money to Egypt with confidence

Customer Journey

A seamless experience from first visit to completed transfer

1
🔍

Discover CAILORA

⏱️ 2 minutes

Customer lands on CAILORA's website, exploring competitive exchange rates and transparent fees.

Live exchange rates
Fee transparency
Instant calculations
No hidden charges
2
✍️

Quick Registration

⏱️ 3 minutes

Simple sign-up with email and phone number. Smart address lookup makes entering details quick and accurate.

Email & phone verification
Smart address lookup
Secure password setup
Clear terms & privacy
3
🛡️

Identity Verification

⏱️ 5 minutes

Fast and secure KYC process. Customer uploads ID document and proof of address.

ID document upload
Proof of address
Instant verification
Real-time status updates
4
👤

Add Recipient

⏱️ 3 minutes

Save recipient details for future transfers. Choose delivery method with automatic compliance screening.

Multiple delivery methods
Bank account validation
Automatic screening
Save for future use
5
💸

Create Transfer

⏱️ 2 minutes

Enter transfer amount and get an instant quote with locked-in exchange rate.

Instant rate quote
Locked-in exchange rate
Fee breakdown
Delivery time estimate
6
💳

Send Payment

⏱️ 1 hour window

Customer receives clear payment instructions with unique reference number.

Bank transfer instructions
Unique reference code
Instant confirmation
Automatic reconciliation
7

Transfer Complete

⏱️ Minutes to hours

Money delivered to recipient in Egypt. Customer receives confirmation with full transaction details.

Real-time notifications
Digital receipt
Transaction history
24/7 support access

Journey Overview

From first visit to completed transfer

~20m
Total Active Time
7
Simple Steps
100%
Digital Process
24/7
Available

Returning Customer

Once verified, subsequent transfers are lightning-fast

💸

1. Create Transfer

⏱️ 1 minute

Select saved recipient, enter amount, confirm

💳

2. Send Payment

⏱️ 1 hour window

Use saved payment details or bank transfer

3. Complete

⏱️ Minutes

Money delivered, instant notification

~1 min Active Time for Repeat Transfer
✓ Saved recipient details
✓ Pre-verified account
✓ One-click quotes
✓ Instant processing